How to Upload a Picture to Mydh.org

Y'all tin access your electronic health record through the secure myD-H portal. Your EHR includes data nigh by medical appointments, test results, surgical procedures, hospitalizations, prescriptions, allergies, immunizations and other information such equally digitized X-rays and MRIs.

Scan our help files if you have a question. If y'all need technical assistance, please contact Technical Support. If you demand assistance with your medical record, contact Health Information Services at your Dartmouth-Hitchcock provider'southward location.

Creating an account

New users

If you are a new patient, you lot can become a myD-H activation lawmaking during your adjacent appointment with your provider, or

• Asking a lawmaking at myD-H.org. Click on the "create an account" button nether the sign in to request an activation code.
  • You will receive an email with your temporary activation code at the email accost you provided during online registration. Your activation code will allow you to login and create your business relationship and countersign. This activation code is valid for 45 days from the time it is created.
• If you lot practice not have a myD-H account, you may receive a text message with a link to create an business relationship at your next appointment.

Your activation code is not your myD-H identity or password.
If you accept any difficulty getting an activation or access code, please contact myD-H Technical Support..

System requirements

You lot tin can access myD-H from any computer continued to the Internet and an upwardly-to-appointment browser (such as Internet Explorer, Google Chrome, or Mozilla Firefox). myD-H requires your browser to have JavaScript and cookies enabled.

You can as well view myD-H on a browser from a mobile device such as an iPad, iPhone or Android phones. myD-H is also available as an app. Go to Apple App Shop or the Android Marketplace (Google Play Store) to download the 'Ballsy MyChart' Mobile App. Come across the Download the myD-H Mobile Awarding link to become more than data

Downloading the myD-H Mobile Application

Apple and Android App Download Guide

Follow the steps beneath to download and log into the myD-H mobile application. See likewise the myD-H Mobile App brochure (PDF).

Download the complimentary MyChart application from the iTunes App Store or Google Play Shop (search for "Epic MyChart").

• Select the MyChart Application.
• Accept the Apple or Android License Agreement.
• Select your location (New Hampshire or Vermont).
  Note: If your network location provider is enabled, your location will be automatically selected.
• Select Dartmouth-Hitchcock myD-H from the list of available health intendance providers.
• Create your account or sign in using your myD-H account email and password.

While the myD-H mobile app includes variations of myD-H features, it does not supercede the web-based version of myD-H. There are certain features that patients can admission simply in the spider web-based version.

Do you lot share an email address?

Your email address is your myD-H identity. This means that each account must have a unique email address. If 2 individuals share an email accost you have two options:

1. Use or create another email address for the second myD-H account
   OR
2. Switch your business relationship to a "proxy" account where both records are accessible in i myD-H account. Both individuals demand to complete the Designation of Personal Representative form and mail service or fax to Health Information Services at your Dartmouth-Hitchcock provider'due south location. Learn more nigh proxies.

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Messaging

Never apply myD-H for urgent situations! Always call 911 in an emergency.

Contacting your provider

Generally, the nurse who works closest with your provider volition read the message commencement. The nurse will then discuss your message with your provider and answer to you accordingly.

You volition receive a reply within 24 hours, except when the office is closed for weekends or holidays. Providers exercise not read or reply to messages when the office is closed.

Appointment requests are routed to engagement schedulers. Your provider volition non see your appointment letters, and then please do not include any personal health information except the reason for your visit when you request or cancel an engagement.

I tin't see my doctor to transport a message. What should I practise?

myD-H allows you to send letters to a provider you take seen in the last 2 years. If you believe y'all accept seen the provider and he/she is not in your driblet-downwardly carte du jour, please contact our myD-H Technical Support for assistance. As a reminder, delight remember that myD-H should not be used for urgent or acute health matters. Please contact your healthcare provider'south part if the situation requires immediate attention or dial 911 if it is an emergency.

I need to remove a provider from the 'Your Providers' list on my dwelling page?

"Your Providers" is a list of providers whom you lot have seen, or who have been involved in your care, in the past 2 years. This is a role of your medical records and cannot exist removed.

I go along seeing upload errors when trying to transport an paradigm to my provider? What do they mean?

Yous have the selection of loading up to 3 images in one message. Here are some common prototype upload errors that you may come across:

• "This file exceeds the maximum size allowed for attachments": Please reduce the file size to no larger than 5000KB before uploading once again.
• "This file does not accept an allowed filename extension": You may accept tried uploading a file type that is not supported. myD-H images must be i of the following: GIF, JPG, PNG, TIFF, BMP, PDF or JPEG.
• "The organization timed out while waiting for your attachments to upload. Please effort again": myD-H may have timed out while trying to upload your paradigm. You lot may need to reduce the file size before uploading again.

Requesting and/or Forwarding records

In lodge for usa to ship your medical records to a new medico or other provider, y'all need to complete and sign a special authorization form.

1. Sign in to myD-H.
2. In the upper-left corner, select Menu.
3. Under the My Record department, select Certificate Heart.
   The Certificate Center window appears.
4. Click Asking My Records to find a list of documents to download, impress, and complete.
   Please mail service, fax, or paw deliver the completed grade to the address on the class.

Processing fees: At that place may exist fees for copying your medical records. Please consult with the Dartmouth-Hitchcock Medical Records part where you program to submit your request for details

Share Everywhere

Share Everywhere allows you to share your record with but about anyone, like a dr., chiropractor, social worker, physical therapist, dentist, or school nurse. This gives him or her the power to meet your health tape summary, view other clinical data, and submit a note to your care team.

1. In the upper-left corner, select Menu.
2. Under the Sharing section, select Share My Tape.
   The How practise you want to share your information? window appears.
3. To the right of the Connect with Hospitals and Doctors department, select I Time Access, with Share Everywhere.
   The Share Everywhere window appears.
4. In the Who's accessing your record? box, type the name of your provider.
5. Click the Request share code button.
   This is a one-time only access code which expires in thirty minutes.
   Your provider volition then visit the secure Share Everywhere website and enter in the code and your date of nascence.
   

For more information, visit the Share Everywhere Often Asked Questions web page.

Renewing prescriptions

1. In the upper-left corner, select Menu.
2. Nether the My Record section, select Medications.
   The Medications window appears, showing a listing of your active medications. Each medication details when information technology was last ordered and from which pharmacy.
   
3. To manage your pharmacies for future renewals, select the Go to Manage My Pharmacies link.

When you renew a prescription, you'll be asked to cull your preferred pharmacy from the pull-downwards menu. In the "Annotate" section, please let united states of america know if you desire a 30- or 90-mean solar day supply, if you want the prescription sent straight to the pharmacy or mailed to your home, if you lot have any new allergies, or if there take been any important changes in your medical history.

Whatsoever fellow member of your wellness intendance squad might help to process your prescription renewal request, so please do non include any personal health data that you lot only want your provider to know. Please don't use a prescription renewal to communicate electronically with your provider on health-related matters.

Medications that were non prescribed past a Dartmouth-Hitchcock provider cannot be renewed through myD-H, fifty-fifty if they appear in your list. The Request Renewal link won't show up in this case. Please telephone call your provider's office directly to renew any prescription that is non in your list or for which a Asking Renewal link is not bachelor.

We will procedure your prescription renewal request inside 3 business organization days of when we receive information technology. Delight programme ahead! Renewal requests are non processed on weekends or holidays. If you are out of your medication, call your provider's office straight.

Request to Alter Address

Use the following process when you have moved or wish to update your demographic(s) information (ex: preferred phone).

1. In the upper-left corner, select Menu.
2. Under the Business relationship Settings section, select Personal Information.
   The Personal Information window appears.
3. Click the Edit button under the appropriate box to update your personal information.

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Reading Secure E-mail from Dartmouth-Hitchcock Health

What is a secure email?

Dartmouth-Hitchcock Health (D-HH) takes privacy and confidentiality very seriously. Your electronic mail account may not be secure. So, we use the D-HH Postal service Portal to deliver confidential information.

When D-HH sends a secure e-mail to you, you volition receive a notification in your regular email with a link to the D-HH Mail Portal. An case notification is shown below.

You can still see who sent the email and the discipline line, just the D-HH Mail Portal holds back the email contents. To read the email, y'all must open it in the D-HH Mail Portal.

How practice I read a secure email from D-HH?

1. Click the Click hither link in the notification e-mail you received from the D-HH Postal service Portal.
   A web browser window opens and goes to the D-HH Mail Portal website.

   If this is the first time you take received a secure email, the D-HH Post Portal Registration window opens.
   

   If you have already created a D-HH Mail Portal account, the D-HH Mail service Portal Login window opens.
   

2. Create a new business relationship, or log into your existing account.

   Notation: If you forgot your password, click the Forgot Countersign link and follow the instructions to create a new password.
   The D-HH Mail Portal displays your secure email in the Inbox on the left side of the Portal window.
   

3. In the Inbox, select the email you desire to view.
4. Utilise the buttons in a higher place the electronic mail to reply to or forrad the email. Note: Currently, you lot can send e-mail merely to the following email domains: apdmh.org, cheshire-med.com, coniferhealth.com, draeger.com, hanoverpsychiatry.internet, hitchcock.org, vnhcare.org

   When you reply/forward an email, you are not express to only the sender. You can too include other D-HH e-mail addresses.

5. You tin view other secure emails you lot have received by selecting them in the Inbox.
6. When you are washed reading your secure email, click the Logout button in upper-correct corner. By logging out, yous forbid anyone else who uses your computer from reading your secure email.
   The D-HH Mail Portal confirms that you have logged out.
   
   Notation: If you close the browser window, the logout message is non displayed.

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Medical Record

Our records draw from a variety of databases that sometimes use unfamiliar abbreviations and wording. If you accept questions about any terms you run into in your myD-H medical records, please contact your provider.

Letters

If yous take requested a specific alphabetic character from your provider, you can view the letter using the post-obit procedure.

1. In the upper-left corner, select Menu.
2. Nether the Communication section, select Letters.
   The Letters window appears showing a list of your letters.

Please send a message to your provider if you are missing a letter. This applies to forms such as work/schoolhouse release, statement of wellness, or annual physical forms.

Historical Information

Onetime Patient Online users, or newly added member hospitals, may notice a change in how parts of their records are shown. In myD-H, you can see by appointment data. In accordance to dates posted below for specific locations or member hospitals. If you can't find what you lot are looking for in myD-H, be bodacious that your complete medical record is still bachelor in impress from Health Information Services.

• Hold patients: Your Pathology and Lab results from Hold Hospital are available under nether the upper-left Menu, My Record department, Historical Documents.
• Keene patients: Your doctors' notes from Jan 2013 through Nov 3, 2017 in Follow My Health (FMH) are available nether the upper-left Bill of fare, My Record section, Historical Documents.
• Manchester and Nashua patients: Your doctors' notes from Patient Online are available under Historical Documents under Health, Medical Tools. Your provider'due south office notes kickoff in April 2011 are located located under Visits, Appointments and visits, By Visits.
• New London patients: Your New London Infirmary doctor's notes prior to October 10, 2010 are available under the upper-left Menu, My Record section, Historical Documents.

If yous accept any questions well-nigh your medical record, delight contact Health Information Services.

Medications

Prescriptions written by non-Dartmouth-Hitchcock providers will non appear on your medication listing unless you have told your Dartmouth-Hitchcock provider and he or she has entered the information in your medical record.

Some patients may see words or abbreviations that don't make sense (for example, "CIS" or "Freetext") in their list of medications. This is a upshot of the data conversion from our previous electronic record. If yous take any questions, please contact your provider's part direct.

If you are a caregiver of an adolescent between 12-17 years quondam, you can now view and request medications from their records. For privacy concerns, the medication list for this historic period grouping might non be a complete list of medications on file. This alarm will announced even if information technology is the total listing.

Your lab or diagnostic testing results

Well-nigh all results will be released to patients without delay, regardless of whether they were performed in the Emergency Department, Inpatient, or Ambulatory setting. We will no longer exist sending patients notifications that their results are available in myD-H. A notification will be sent when a provider adds a annotate to a exam issue afterward review. However, patients volition still receive a notification for COVID examination results. Hither are some of import things to consider equally you review whatever results that appear in myD-H:

• Sometimes, yous may see your results BEFORE your Provider has seen them. Please understand that we expect at every test effect. You can decide when is the best time to see your results which could be immediately, or await until your provider's office contacts you. Most patients look upwards their results immediately. Others adopt to expect until their provider's function contacts them.
• If you are a caregiver of an adolescent betwixt 12-17 years old, yous tin view sure non-sensitive laboratory and Radiology results in myD-H
• Some results may include technical language that is not easy for you lot to understand, because the information is written for your health intendance team.
• Results from some tests performed past exterior labs are sent to your provider's function on paper, so those results will not exist available on myD-H. You lot can asking the results under the upper-left Carte du jour, My Record section, Certificate Center, Request My Records. Click the Electronically asking copies of your record(s) link.
• X-rays or other diagnostic images are non bachelor in myD-H, merely written reports will be available hither.
• If yous have different kinds of testing washed, even on a unmarried 24-hour interval, all results may not exist available at the aforementioned time in myD-H. Different types of diagnostic testing require different lengths of time to analyze and study. For case, if y'all have an X-ray or MRI scan and also have claret drawn for testing, results of those tests may arrive in your myD-H account at different times, fifty-fifty days apart in some cases.
• You tin click on the About this test link to larn more than from our health information library.
• If you have any questions or concerns about any test result, please call your provider'southward role or select Ask a Question under the Communication department from the upper-left Card.

I don't recognize the ordering provider, what should I do?

Sometimes tests are ordered by a member of your care team. Or a lab specimen tin be read by a provider in the laboratory. Your provider will always receive your result.

I am trying to graph/trend my CBC labs and I don't run across them. Why?

CBC was renamed "Hemogram" starting May 2014. You will have to graph CBC and Hemogram individually.

What is a flowsheet?

A flowsheet is where data almost a specific condition is stored in your electronic chart. For example, blood pressure readings will exist recorded in a blood pressure flowsheet. Your provider may send yous a flowsheet through myD-H and request that you enter data from home, such every bit blood pressure readings and glucose levels.

To find your flowsheet:

• From the upper-left corner of the Bill of fare, choose Track My Health nether the My Tape section.
  Note: This bill of fare choice appears only when an order has been placed for you.
  In one case you enter and submit the data, your provider's office will be able to review the information. Always remember to submit your readings in the intervals (daily, weekly) as requested by your provider.

Health articles

Our Healthwise medical encyclopedia is linked to myD-H.

• Throughout your medical record, such equally in Test Results, lab values and conditions are linked to related health articles.
• Enter any condition, affliction, or other medical term in the search box at our?Dartmouth-Hitchcock Healthwise? Wellness Encyclopedia website.

Making changes to your tape

Updating personal information

Utilise the post-obit procedure to modify your password, email address, or security question.

• In the upper-left corner, select Carte du jour.
• Under the Account Settings section, choose the Change Account Settings option.
• Select the item you lot wish to alter.

Correcting medical information

Your myD-H information comes directly from your electronic medical record at your provider's office. If you believe something is incorrect, please consummate a Request for Amendment of Protected Wellness Data (PDF).

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Financial Features

There are many options under the Billing section from the Menu in the upper-left corner.

You can run into:

• Outstanding balances
• Pay your beak
• Set up a payment program
• Request fiscal assist
• View business relationship details
• View past statements and payments
• Sign up for or cancel paperless billing

Paying your bills

1. Sign in to myD-H.
2. In the upper-left corner, select Bill of fare.
3. Nether the Billing section, cull the Billing Summary option.
4. Select Pay At present to pay the amount due.
5. For other options regarding your account, click View Account.
6. Select View Account to view details of the pecker.
   The Billing window appears and displays the following tabs:
   • Overview: An overview of your billing including electric current balances and recent payments.
   • Details: A list of your visit accounts. A visit account is how your charges are grouped together to beak insurance, and ordinarily represents your billing activity for a unmarried visit. You may have multiple visit accounts, each with their own residuum. The guarantor is the person responsible for paying the nib.
   • Payments: A list of your contempo payments.
   • Communications: A list of your billing statements and letters.

I practice not see the Pay button, what shall I practice?

It is possible you lot don't have any corporeality to pay. Bills on HOLD will Non appear on myD-H. If yous have received a argument and don't see the Pay Now button, please send a message to Customer Service.

I accept proxy admission to my kid, still I don't see a bill in their record?

You will access your child'southward bill (historic period 0-11 years old) nether your Billing Record. If y'all do not encounter a neb for a member of your family, it is possible you are not their guarantor. Please contact Customer Service.

I want to pay my bill and I don't take a myD-H account, or I want to pay some other patients pecker?

Pay as a Guest is an selection on the myD-H sign in screen.

• Go to www.mydh.org
• Click on the dark bluish Pay as Guest push.
• The Guarantor account number and last name are required.
  The social security number or engagement of nascence can be used equally an alternative method to lookup the guarantor account.

Viewing your statements and payments

Equally monthly statements get available, you can view them in myD-H.

To view statements:

1. Select the Carte du jour in the upper-left, and cull Billing Summary from the Billing department.
   The Billing Summary window appears.
2. Click the View business relationship push.
   The Billing window appears.
3. Select the Communications tab.
   Your nearly recent billing argument appears.
4. To view all of your statements, click the Evidence all statements link.

To view your payment history:

1. Select the Menu in the upper-left corner, and choose Billing Summary from the Billing department.
   The Billing Summary window appears.
2. Click the View business relationship button.
   The Billing window appears.
3. Select the Payments tab.
   A list of your contempo payments appears.
4. To change the fourth dimension period, click the Twelvemonth to date, Final year, or Any date buttons.

Contacting the Billing Department

To ask a question about a specific bill:

1. From the Carte du jour in the upper-left corner, choose Inquire a Question from the Communication section.
   The Enquire a Question window appears.
2. Click the Customer Service Question push.
   The Ask Client Service window appears.
3. Enter a subject and a message.
4. Click Send.
   If you are sending in a bulletin on behalf of someone, please also provide the patient proper name and date of birth in the bulletin box to preclude a filibuster in response to your inquiry.

Applying for a upkeep plan

1. From the Menu in the upper-left corner, cull Billing Summary from the Billing section.
   If you have a large beak to pay, the Set up Payment Plan push will appear automatically.
2. Click on the button and follow the instructions

Applying for financial aid

1. From the Menu in the upper-left corner, choose Financial Assistance from the Billing section.
   The Financial Assistance window appears.
2. Click on Request Financial Help.
3. Cull whose bills need assistance paying.
4. Click the Side by side button.
5. Add how large your household is.
6. Add source of income, frequency, and amount.
7. Add together Expense, and and so click the Next button.
8. Add Assets.
9. Add together a comment if necessary.
10. Click Submit.

Irresolute your insurance information/provider on file

To access your insurance data:

• From the Menu in the upper-left corner, select Insurance Summary from the Insurance department.
  The Insurance Summary window appears.

To add an insurance provider:

1. Select Add a Coverage to add a new insurance provider.
   The Add coverage section appears at the bottom of the window.
2. Fill out the grade and select Submit.

To change data on a current insurer:

1. Select Update coverage to change information on a current insurer.
2. Enter information in Comments box, and so click Submit.

To remove an insurance provider:

1. Select Remove coverage.
2. Enter information in the Comments box, and then click Submit to send the deletion asking.
   Your information will be sent when you lot log out of your myD-H account.
   Note: This information is not inverse right away. The requested information needs to be verified past the insurance department and the individual Payor first.

Signing up or canceling Paperless Billing

To sign upwardly for paperless billing:

1. From the Menu in the upper-left corner, select Business relationship Summary under Billing
2. Select "Save time while you salve paper! Sign upward for paperless billing"
3. Select Receive email notifications and/or Receive text notifications for email and text reminders for payments due.
4. Check the box near the 'I empathize.' statement
5. Select Sign Me Upward.

To cancel paperless billing:

1. From the Bill of fare in the upper-left corner, select Billing Summary under the Billing section.
   The Billing Summary window appears.
2. In the "If you would like to receive paper statements, yous may cancel paperless billing" sentence, click the cancel paperless billing link.

To opt out of text notifications for Payment Reminders and New Statements:

1. From the Carte du jour in the upper-left corner, select Communication Preferences nether the Account Settings section.
   The Communication Preferences window appears.
2. If a text bulletin icon appears solid, select it to opt out of receiving the detail notification. If the icon appears with an outline (not solid), select it to opt in.

Why can't I set eStatements for my proxies?

• The eStatement option stops mailed copies of billing statements. This option can only be set by the patient/Guarantor of the account. To set eStatements, a total myD-H business relationship needs to be established by the patient/Guarantor.

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Questionnaires

Before an function visit, your provider may ask you to make full out a questionnaire nearly your electric current or past health. To salvage fourth dimension on the twenty-four hour period of your appointment and to ensure that your provider has the information well in advance of your visit, you may be able to fill up out your questionnaire in myD-H.

We may ask yous to fill out more than one questionnaire, depending on if we accept your medical history on file.

• The Patient Wellness History questionnaire asks near your medical and surgical history, equally well as that of your family. You lot volition merely need to consummate this form one time, unless y'all need to brand changes. This information, one time filed in your chart, appears nether Health, Medical History.
• The other questionnaire volition be condition-specific, related to your appointment (a "Pain Survey" would come from the Pain Clinic, for instance).

Completing your questionnaire

Most questionnaires get available 30 days earlier your appointment, but some appear closer to the engagement of your visit. While you volition not be notified when a questionnaire arrives, your date reminder will tell you whether yous nonetheless have i to complete.

Yous can find a link to your questionnaire in several places:

• Messaging: Go to your Message Center Inbox and open up the bulletin. If y'all have a questionnaire, it will appear next to the Tasks: label.
• Appointments: If the questionnaire is attached to an engagement, select Visits under the My Record department of the Menu in the upper-left corner.
• Questionnaires: If whatever questionnaires need to be completed, select Questionnaires under the My Record section of the Carte du jour in the upper-left corner.

Each screen will guide you through the process. At whatsoever betoken, you lot may go Back or Continue with the navigation buttons, or Abolish the session without saving your answers. If you want to cease and finish later, make sure to select Save and Quit. Your questionnaire will be saved until the time and day of your appointment. If you left your calculator for more than than 20 minutes and information technology timed out, logging you out from the system, just log in again. Your results will have been automatically saved, but the questionnaire won't open where you left off. Navigate to the last screen you were working on, and continue from there.

Sending your results

• When you are finished, you lot will see a list of all your answers. You tin can review and change them before sending the questionnaire to your provider. Just click the pencil icon next to any answer you lot wish to modify.
• When you have submitted your answers, you volition receive confirmation that the questionnaire is on its manner. Don't forget to consummate the second questionnaire, if there is one.
• If you lot would similar to see how you answered a questionnaire you have already sent, you can find it in the Sent Messages folder in the Message Center. At the top of the questionnaire, you'll also see whether your provider has read your answers still.

Make sure y'all hitting the Submit button when you are finished! Your provider won't receive the questionnaire unless y'all do.

If you complete your questionnaire at home, you do not need to come in that early on inflow time unless the before time is likewise for a nurse workup or y'all have been specifically asked to come early to see a fellow member of your intendance team.

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Proxy accounts

Proxy access allows a parent, guardian, or other legally authorized developed to log into their own myD-H account and and so connect to the record of a family member or some other person.

Please note: If yous are a custodial parent, guardian or other legally-authorized adult, and are requesting a proxy business relationship, you are required to submit to D-H a copy of your court appointed guardianship documentation before your request for proxy can be considered. Until this documentation is received and evaluated, your request for a proxy account cannot exist candy.

Examples of required documentation:

• Activated Durable Power of Chaser for Wellness Care (DPOH)
• Guardianship Appointments (Guardianship Documentation)
• Designation of Personal Representative (D-H document)
• Custody Papers
• Adoption Papers

Types of proxy accounts

• Full Proxy Access: This option allows you to see all items that appear in another person'south myD-H account.
  • Adults Age eighteen+. With proper legal documentation, a person may authorize another adult to accept total admission to some or all of the information in their health record. Oft this blazon of proxy account is used by a person for an elderly parent, merely information technology can be for a spouse, some other family member, or any other adult. A properly completed and signed Designation of Personal Representative course is required.
  • Diminished-capacity adult, Age 18+. With proper legal documentation, an developed may have full access to the wellness record of an adult family member or whatever unrelated adult who is of diminished mental chapters and not able to be fully responsible for their own care. Appropriate legal documentation (such equally Guardianship orders, Activated Durable Power of Attorney for Health Care, a court order, or an advance directive) must be on file with Dartmouth-Hitchcock in order for united states of america to procedure this blazon of proxy business relationship
  • Children under the age of 12. Available to parents and legal guardians of children nether age 12 (Guardianship papers are required if you are the legal guardian). If you are a step-parent or other non-custodial adult seeking proxy, there must be a Designation of Personal Representative for Minor form, signed past both parents, on file.
• Standard Adolescent Proxy Access: This option is available to adolescents and parents/legal guardians of adolescents ages 12 to 17. With this account adolescents and their parents have access to all features except notes, sensitive lab or radiology results and listing of sensitive medications.
• Expanded Adolescent Proxy Access: With this account, adolescents have admission to all myD-H features with parent/provider blessing

*Delight note: Dartmouth-Hitchcock reserves the right, on a case-by-instance basis, to reduce or increase access to health tape information through proxy accounts in accordance with state and federal police force.

Creating a proxy account

1. Sign into myD-H.
   The Welcome window appears.
2. In the upper left corner select Menu
3. Under the Sharing section, select:
   • Request an Adult Proxy
   • Request a Minor Proxy
4. Complete the course and a representative will permit yous know inside 24 to 48 hours (not including weekends or holidays) if your request has been canonical.

Using a proxy account

Proxy accounts piece of work the same mode your business relationship does, but to communicate with your family member'southward providers, you'll take to log into your account and so select the proxy tape to send a message to the proxy providers. Do not transport a message from your own record, even if yous share some of the same providers.

Each tape in your myD-H business relationship offers direct access to a specific personal health record. If you endeavor to communicate almost some other person from your myD-H record, this information would incorrectly appear in your wellness record. Accessing an authorized proxy record

1. Sign in to your myD-H business relationship.
   In the upper-right corner of the myD-H homepage, a drop-down card appears for each record.
2. Choose the proper noun of the record you want to admission.
   A disclaimer page appears telling you that y'all are entering another person'south medical record.
3. Review the disclaimer and click Go along.
   When yous're in a family unit fellow member'southward record, you can navigate merely as you do in your own myD-H account.
4. Select your proper name from the drop-down bill of fare to return to your record.

Further assist

If you accept questions nearly proxy accounts or want to create a proxy account, please contact Health Information Services.For technical back up, contact the Technical Back up.. We cannot answer medical questions; please contact your provider directly.

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Appointments and Referrals

Appointments

Some departments and providers are assuasive patients to directly schedule sure types of appointments (ex: Physical Exam) equally long equally they take been seen by that provider or their team in the past ii years.

Direct Scheduling

1. From the Menu in the upper-left corner, select Schedule an Date under the Find Care section.
   The Schedule an Appointment or Request an Date window appears.
2. Select the provider you wish to schedule with:
   • If you do non see the provider yous would like, click the Request an Date link at the top of the page.
3. If your provider is listed, select the provider so select the reason for your visit
4. For providers that see patients in multiple locations you will be asked to select a location
5. Select a engagement range and if a time is available that you like, cull it
6. Verify your information
7. Blazon in comments for your reason for visit
8. Select Schedule, and yous will accept an date for the selected date and time

Asking an Appointment

1. From the Menu in the upper-left corner, select Schedule an Appointment nether the Notice Care department.
   The Schedule an Appointment or Request an Date window appears.
2. Click the Request an Appointment link at the elevation of the page.
   The Request an Appointment - Step ane window appears.
3. From the Clinic location drib-downwardly box, select your location, and then click Continue.
   The Asking an Date - Step ii window appears.
4. From the Department drib-downwardly list box, select the section's proper noun where y'all would like to make an appointment.
5. Click Continue.
   Stride 3 of the Request an Date window appears.
6. Select your preferred options from the drib-down menus for provider, dates, and times.
7. In the Reason for visit box, provide comments explaining the reason for the date.
8. Click Send.

Cancelling or Rescheduling Appointments

For most appointment except some Radiology and HemOnc appointments, you can cancel 12 hours before the time of your scheduled appointment. Y'all volition need to contact your provider'southward office directly by telephone if you demand to abolish less than 12 hours. Please follow the cancellation policies established by your provider. For providers that allow direct scheduling yous tin also Reschedule your appointment.

1. From the Card in the upper-left corner, select Visits under the My Record section.
2. Nether Upcoming Visits, select the appointment box to view details about the appointment.
   The Appointment Details window appears.
3. Select the appropriate option to cancel or reschedule the appointment.

Confirming Appointments

You can confirm your date a week before the engagement date. If yous confirm through myD-H, you volition not receive a telephone call confirming the same appointment.

1. From the Card in the upper-left corner, select Visits under the My Tape section.
2. Under Upcoming Visits, select the appointment box to view details about the appointment.
   The Engagement Details window appears.
3. Click Confirm Engagement.

Appointment Reminders

You will receive an Engagement reminder message through myD-H, 7 days prior to your appointment date. Y'all can also asking an additional Engagement reminder by selecting between 2 days and upwardly to 1 hour of your appointment by setting up your preference:

1. From the Menu in the upper-left corner, curl down to the bottom of the bill of fare and select Advice Preferences under the Account Settings section.
2. Click to expand the Appointments drop-down panel.
3. Adjust the Reminders selection to your preference on how long before your engagement yous would similar to receive reminders and by what method (email or text).

PreCheck-in

With PreCheck-In, y'all can confirm appointments, update insurance, pay copays for certain visits, and fill out questionnaires up to a week before your appointments.

When yous PreCheck-in, it reduces time at the registration desk-bound on the mean solar day of your appointment. However you will even so be asked for at to the lowest degree 2 forms of identification such as proper name, address, or phone number.

To get-go your PreCheck-in process:

1. From the Carte du jour in the upper-left corner, select Visits under the My Record section.
2. Under Upcoming Visits, select the appointment box to view details about the appointment.
   The Date Details window appears.
3. Select Update Information.

Request a Referral

If you wish to submit a referral asking:

1. From the Menu in the upper-left corner, select Asking a Referral from the Communication section.
   The Request a Referral window appears.
2. Fill out the referral course and click Transport.

Once the data is entered into the system it will announced under Referrals and include a condition column. Please contact Referral services by selecting the relevant referral and clicking on the Customer Service Asking in the Referral section.

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Troubleshooting

Can't log in?

• Brand sure your Caps Lock key is not on. The password field is case sensitive.
• Make sure you do not enter actress spaces in either your email or password boxes and try again.
• Brand sure you are logging in with the e-mail you used when you activated your account, even if that email is now obsolete for you. In one case you log in with that email, y'all can modify it to your new email past selecting Modify Account Settings under the Account Settings department from the Bill of fare in the upper-left corner.
• If you accept forgotten your password, select I forgot my countersign.
• Try to remove the cache from your browser.
• Brand sure your browser cookies are allowed for myD-H.org.

Forgot countersign?

1. From the main login page, click the I forgot my password link under the Sign in button.
   The Recover Password window appears.
2. Enter your email address and click Submit.
   You will then select to either receive a text or phone code, or to answer a security question for a temporary password to be emailed to you.
   Passwords should be at least 6 letters with two numbers.

If y'all demand boosted assist, please Contact Technical Support and someone volition contact you presently during normal business organization hours.

Bumped from the system?

Nosotros want to protect your privacy and the security of your information. If your keyboard is idle for 20 minutes or more when you lot are logged into myD-H, you will automatically be logged out. Whatsoever unsaved information you have typed volition exist lost. Nosotros recommend that yous log out of your myD-H session if you need to leave your computer for fifty-fifty a brusk period of time.

Not receiving electronic mail and/or text alerts?

Alerts are sent out if new information (comments, letters, letters, estatements, requested records) appear in myD-H. If you lot are not receiving alerts, it could be for one of the post-obit reasons. We are no longer sending patients notifications that their diagnostic results are bachelor in myD-H, still, a notification will exist sent when a provider adds a comment to a diagnostic result after review.

Have you ready to receive alerts?

1. From the Carte du jour in the upper-left corner, select Communication Preferences from the Business relationship Settings section.
   The Communication Preferences window appears.
2. Bank check that you have turned on to receive alerts for each of the types of communications by selecting the advisable icon to opt in (email, text, call, or mail).
   

Note: Each alert message has its own discipline header, such as 'New Messages'. 'New Letters' tin exist messages from your provider's role, date reminders, or public health messages.

Is your mobile telephone number correct?

1. From the Menu in the upper-left corner, select Communication Preferences from the Business relationship Settings section.
   The Communication Preferences window appears. At the bottom of the window in that location is Contact Information card.
2. Check that the phone numbers listed in the Contact Information bill of fare are right. If not, click the Edit button to update the information.

Did you enter the correct email address?

1. From the Carte in the upper-left corner, select Change Account Settings from the Account Settings department.
   The Account Summary window appears.
2. If your email accost is wrong, click the Change button to update it.

Email alerts are existence viewed as junk postal service or spam past your figurer.

1. Await in your junk mail or spam folder for e-mail alerts from myD-H@hitchcock.org.
2. If y'all see some messages at that place, yous'll want to change the settings on your e-mail filter so that it allows letters from myD-H@hitchcock.org to laissez passer through.
   This identifies myD-H as a "safe" address and is called "whitelisting." For more than specific instructions, refer to the How To Whitelist E-mail web page on the NetLingo.com website.

If y'all have checked the settings and yous all the same are not receiving email alerts, please contact our myD-H Technical Support for assist.

App asking for private information?

On downloading the myD-H app, it needs the following information:

• Device and App History
  • Device - For mistake tracking, some errors can only happen on sure devices and certain operating system versions, so we track this to make up one's mind result causes
  • App - This is for version checking of the app itself to determine if the version is upwardly to appointment
• Location
  • Determining the user's location so that, when asked, it can provide a map and directions to a particular address (for ex in the Appointment details)
• Telephone
  • To exist able to link out to the telephone (for ex in the Appointment details)
• Photos/Media/Files
  • To upload currently saved photos (or videos) (for ex in the Get Medical Advice request)
• Camera/Microphone
  • To take pictures to upload (for ex in the Become Medical Advice request)

The Android platform presents the warning about downloading the above information upon download. In the iPhone platform, we are able to provide this disclaimer per each point when the app needs the data (for instance, when yous click on directions, it volition and then inquire you "MyChart Mobile needs access to your location"), which can help provide context. However for Android, this disclaimer can just come up when the app is downloaded, and so all 5 points are shown at in one case without context. This is how the Android requires that we push the app out.Patient privacy is not beingness invaded. The information is only existence used for the functionality described above.

Locked after 3 failed countersign attempts?

Internet security best practices limit the number of failed login attempts a user can make before their account is locked. This practice helps prevent rapid-burn / automated attempts from malicious people trying to proceeds access to your business relationship. myD-H is not alone in having such a rule governing failed login attempts.

Three general reasons for lockouts:

• Stale cached credentials: whenever you change your password, your one-time password may nonetheless exist "remembered" (cached) on your estimator, tablet, or smart phone.
• Human fault: mistyping your username or countersign, forgetting your username or password, not noticing a previous user is showing in a login box, etc.
• .Malicious intent: a computer or person deliberately trying to gain unauthorized access to your account.

How to Get Unlocked

Since myD-H accounts will be locked following 3 or more failed login attempts inside a 15-minute menstruation, you have the following options to unlock your account:

• Wait 15 minutes and try over again. The failed login try counter volition automatically reset to zip once 15 minutes accept passed since your first failed endeavour.
• If you need immediate access to your account, try the self-service link: I forgot my password.
• If neither solution works, please Contact Technical Support.

Further assist

Technical support is available past selecting Technical Support, at the bottom of the primary login page or at the bottom of each page. Please note that nosotros cannot assistance patients with wellness-related problems; please phone call your provider directly.

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Contact Technical Back up

Technical support

If you are experiencing problems trying to access your myD-H account or have other questions almost myD-H, contact Technical Support.

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Contact Us About Your Medical Record

Questions about your medical tape

If you accept questions about your medical record, contact Health Information Services at your Dartmouth-Hitchcock provider'south location. If you are a patient of Hudson, Milford, or Merrimack Family Exercise, please contact the Dartmouth-Hitchcock Nashua medical records section.

Dartmouth-Hitchcock Concord

253 Pleasant Street
Concord, NH 03301
Phone: (603) 229-5145
Fax: (603) 229-5146

Dartmouth-Hitchcock Medical Center
(Lebanon)

One Medical Eye Drive
Lebanon, NH 03756
Phone: (603) 650-7110
Fax: (603) 727-7869

Dartmouth-Hitchcock Manchester

100 Hitchcock Way
Manchester, NH 03104
Phone: (603) 695-2820
Fax: (603) 676-4290

Dartmouth-Hitchcock Nashua

2300 Southwood Drive
Nashua, NH 03063
Phone: (603) 577-4037
Fax: (603) 577-4039

Alice Peck Day Memorial Hospital

10 Alice Peck Twenty-four hour period Drive
Lebanese republic, NH 03766
Phone: (603) 448-7433
Fax: (603) 640-1984

Cheshire Medical Center/Dartmouth-Hitchcock

580 Court Street
Keene, NH 03431
Phone: (603) 354-5453
Fax: (603) 354-5478

New London Hospital

273 Canton Road
New London, NH 03257
Phone: (603) 526-5247
Fax: (603) 526-5594

Privacy Policy: myD-H is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same intendance and privacy given your health records and will never be sold or leased by Dartmouth-Hitchcock. Read through our Discover of Privacy Practices.

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myD-H Mobile App Troubleshooting Guide

Disclaimer: While the myD-H mobile app includes variations of myD-H features, information technology does not replace the web-based version of myD-H. There are certain features that patients tin access only in the web-based version.

I can't sign into the mobile app.

Make certain you have an agile myD-H account. Y'all cannot sign into the app if you do non accept an active account. To get a myD-H account, sign upwardly at myD-H.org.

My username and countersign is correct, just an error screen withal appears.

1. Brand certain you can log into the myD-H.org website before you lot send us an email via the Contact Us link on the mydh.org website.
2. If the error continues, please indicate in the Contact Us grade if you have whatever special characters in your password, for instance: ^

I am locked out of the app considering I forgot my username/countersign.

Please use the Forgot Password or Forgot Username link on the myD-H.org website. Delight do non contact your wellness care provider to reactivate your business relationship. If the self-service links do not work, please send us an email via the Contact Us course on the website.

Every time I try to connect via my mobile device, I get a network error.

• Make sure you lot have the wireless connection on your mobile device turned ON.
• If your wireless connexion is ON, power off the device. Information technology is possible something is "buried" in retention. For instance, if multiple members of the aforementioned family use the same device, the device tin can become confused with switching usernames.
• Select Send the report if y'all proceed to see the post-obit error:
  On Apple:
  

  On Android:
  

  

1. Go to the myd-h.org website and submit the date/time of the fault in the Contact Us form.
   Note: You lot cannot send the report.

I am a patient at Alice Peck Day Memorial Infirmary, Cheshire Medical Center, or New London Hospital. Can I utilize the app?

Aye, the app is bachelor for all locations.

Why do I receive the Terms and Conditions before I log into the app? I already signed them on the website.

The Terms and Atmospheric condition are specific to the mobile app and are slightly different than the Terms and Conditions you signed on the website.

What practise the blue dots on certain rows indicate?

The bluish dots indicate new and unread items.

How practise I delete a message?

• Click on the bulletin to view details
  
• Click the icon of a trash can in the upper right corner to delete the message.

How to view office notes on the app

1. Select Visits.
2. Locate the past visit desired.
3. Select View notes or View Subsequently Visit Summary to open and view.

How can I asking an appointment?

1. Select Visits > Schedule an Engagement.
2. Select the option Cull a provider or Cull a reason for visit.

Note: Not all providers, departments, and visit types are immune in direct scheduling. You can directly schedule your appointment if yous accept seen the participating provider in the past 2 years.

If you do non see your provider, click Request an Appointment.

Why can't I run across my contour pictures when I switch devices? For case, signing in on my phone and my tablet.

Profile pictures are specific to the local device yous are using. We do not shop your images on our server.

Can I pay my bills through the app?

Aye, you tin can view and pay your bills through the app.

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Source: https://www.mydh.org/portal/faq.aspx

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